How to get a business phone number with ZenPhone

Running a business on your personal cell means every client has your number forever, and every dinner gets interrupted. ZenPhone gives your company real business lines that live inside WorkZen: calls, texts, voicemail, and history, all attached to the client records they belong to.

Build your plan

ZenPhone is a separate subscription from your WorkZen platform plan, sized to your team:

Open the Phone section and choose Get a Phone Plan.
Pick your Number of Lines (each line is a phone number).
Add Extra Blocks if you expect heavy call volume; each block adds voice minutes and text messages on top of what's included.
Consider the ZenPhone Max add-on per line for call recording, automatic transcription, AI call analysis, and voicemail transcription.
Choose monthly or annual billing (annual and multi-line volume discounts apply) and continue to checkout.

Every line includes unlimited texting, monthly calling minutes, voicemail, caller ID, call forwarding, call waiting, and three-way calling. Current pricing is on the pricing page.

Add and assign numbers

With the plan active, the Phone section shows your line slots:

Click Add Number and claim a number for each slot.
Assign numbers to team members, so each tech can have their own line, or share lines across the team.
Set one number as the default for outgoing text messages (the numbers list warns you until you do).

Where calls and texts happen

Web: the Phone section has a dialer, call history, voicemails, and your messaging inbox.
Mobile: the WorkZen app rings wherever you are, with the same history and messaging.
Desk phones: register SIP desk phones and softphones to ring on real hardware. See connecting VOIP desk phones.
Routing: decide exactly how inbound calls behave, business hours, menus, ring groups, voicemail, with call flows, and answer around the clock with the AI Receptionist.

Warning

Numbers without an active subscription are released after 30 days. If your plan lapses, renew before the window closes; a released number may be gone for good.

Step by step

Build your phone plan

In the Phone section, choose Get a Phone Plan. Pick your number of lines, any extra voice and text blocks, and optional add-ons like ZenPhone Max.

Add your numbers

Click Add Number to claim a number for each line slot on your plan.

Assign and set defaults

Assign numbers to team members and pick your default number for outgoing text messages.

Frequently Asked Questions

ZenPhone is its own subscription, separate from your platform plan, sized by how many lines you need. Any WorkZen plan can add it. See the pricing page for current rates.

Unlimited texting, included calling minutes each month, voicemail, caller ID, call forwarding, call waiting, and three-way calling. Extra minute and text blocks are available if you outgrow the included amounts.

A per-line add-on that unlocks the premium capabilities, call recording, automatic call transcription, AI-powered call analysis, and voicemail transcription.

Numbers without an active plan are released after 30 days. Renew before then and you keep them; after release, a number may not be recoverable.

Yes. Calls ring in the WorkZen mobile app wherever you are, and call flows can also forward to any external number. Your clients only ever see the business number.