Set your company work hours
Open My Company (in the sidebar's Company section), click Edit on the Business hours card, pick a quick preset or set each day individually, and save. Work hours are company-wide and control online booking availability, what the AI receptionist says about your hours, and when the time clock auto-closes entries.
Work hours are one setting that four different parts of WorkZen read. Getting them right early saves you from a client booking a 3:00 AM appointment.
Set your schedule
Open My Company in the sidebar's Company section and click Edit on the Business hours card.
The presets next to Start from apply a whole week in one click, and the one that matches your current week shows a check mark:
| Preset | Schedule |
|---|---|
| Mon–Fri, 9–5 | Weekdays only, weekends closed |
| Mon–Sat, 9–6 | Six days, Sunday closed |
| 24/7 | Every day, around the clock |
Below them, each day has a switch (open or closed) and its opening and closing times. For a day you never close, open the day's ⋯ menu and choose Open 24 hours. Copy to all days (shown when you hover a day, and in its ⋯ menu) pushes that day's times onto the rest of your open days, which is the fastest way to handle "same hours every day except Friday". The footer adds up your open hours per week.
Click Save hours when you are done. The card then shows your week at a glance, with today in bold and an Open now or Closed now badge, read on your company's clock.
Work hours are company-wide. There is no per-person schedule and no time-off calendar, so a technician's individual availability is not tracked here.
What work hours actually control
This is the part worth knowing, because work hours are quieter than they look.
| Feature | How it uses work hours |
|---|---|
| Online booking | The website widget and the WordPress connector only offer slots inside your hours when booking availability is set to work hours instead of 24/7 |
| AI receptionist | Your open days and times are handed to the AI receptionist so it can tell callers when you are open |
| Time clock | Entries left running are auto-closed about two hours after your closing time, instead of at midnight |
| Call flows | Business-hours routing in a call flow reads the same schedule |
What work hours do not do: they do not block you from scheduling a visit at any hour you want. The Scheduler is deliberately unrestricted, because emergency calls do not check the clock. Work hours shape what the outside world can book, not what you can dispatch.
Step by step
- 1
Open Business hours
Open My Company in the sidebar's Company section and click Edit on the Business hours card.
- 2
Start from a preset
Next to Start from, pick Mon–Fri, 9–5, Mon–Sat, 9–6, or 24/7.
- 3
Adjust individual days
Turn each day's switch on or off and set its opening and closing time. For a day you never close, open the day's ⋯ menu and choose Open 24 hours.
- 4
Save
Click Save hours. The card then shows the new week.
Frequently Asked Questions
This article answers:
- Where do I set my business hours in WorkZen?
- How do I set different hours for each day?
- How do I mark my company as open 24/7?
- Can each team member have their own work hours?
- Do work hours stop me from scheduling a visit after hours?