Ask clients for Google reviews

Your best marketing is a happy client who just watched your technician do good work. The review request feature turns that moment into a Google review, and catches the unhappy moments privately before they become public ones.

How it works

WorkZen mints a short link for a job or client and sends it by email or text. The client opens a small page with your branding and one question: How did we do?

• Thumbs up records the response and sends them straight to your Google review page, one tap from the star rating box.
• Thumbs down opens a short comment box. The feedback lands in your Reviews inbox, your team gets a notification, and nothing goes to Google.

Every request, response, and resolution is tracked in the Reviews inbox, so you always know who was asked, who answered, which feedback still needs a call back, and how the rest was handled.

Setting it up

1. Open Settings in the sidebar's Company section, then the Reviews card.
2. Turn on Enable review requests.
3. Under Your Google Listing, type your business name into Find your business on Google and pick your listing. Happy clients will land on this listing's review page.
4. Optional: use Custom review URL if you want thumbs ups to go somewhere else, like a Facebook page. When set, it wins over the Google listing.

Sending a request

Open a job, open the ⋯ (Actions) menu at the top right, then choose Request Review. The Request a Review window opens with the message already written, filled in your company language from your templates:

• Channel: choose Email, Text message or Both. Text needs a texting line on your plan.
• Recipient: the client's email and mobile number fill in from their record. Fix them in the window if needed.
• Message: edit the email or the text before you select Send. The review link is added to a text if you remove it.
• Your wording: write your own defaults in Settings > Message Templates, in the Reviews group.
• With the completion email: when you complete the job, switch on Request a Review and the email carries a Leave a Review button with the same link.

Asking again for the same job reuses the same link until the client answers, so a second send never creates a second request.

Asking from your phone

In the iPhone and Android apps, open a job, tap the ⋯ menu at the top right, then Request a Review. You choose how the client gets the link:

• Send Link (Send link on Android) opens the same send window as the web. Pick email, text message or both with the icons at the top (the envelope, the speech bubble, or both), check the client's email and mobile number, and tap the send button at the bottom (Send, or Send Email on Android when only email is picked). The message is already written from your templates.
• Show QR Code (Show QR code on Android) puts a QR code on your screen. Hold the phone up and the client scans it with their camera to open the review page, which is handy when you are still standing in their driveway. Nothing is sent. Tap Done when you are finished.

Both options use the same link, and asking again for the same job reuses it. If review requests are not turned on for your company, or your plan does not include them, the app says so; an admin turns them on from the web, as described in Setting it up.

Working the inbox

Open Reviews in the sidebar's Tools section. The tabs across the top show where every request stands, with a count on each: All, Awaiting Response, Went to Google, Review Confirmed, Needs Attention, and Resolved. Negative feedback waiting for you sorts to the top. Filters narrows the list by Sent date or by Rating (thumbs up or thumbs down).

Open Resolve on a piece of feedback to see the client's phone, email, and address next to their jobs and visits, so you can call without leaving the page. Log what you did in the resolution note, then Mark Resolved. The feedback moves to the Resolved tab, and the start of your note shows under Feedback. To read it all later, use View resolution (the eye icon) on the row: it shows the note, who resolved it, and when. A resolution can't be edited or reopened afterwards. For thumbs ups, use Confirm Review once you see the review posted on your Google profile.

Making the page yours

On ZenAI, the Page Customization section in Settings, then Reviews, lets you set an accent color, replace the greeting, decide whether the technician's first name shows, and write the message clients see after leaving feedback, for example: "The owner will call you personally." Showing or hiding your logo and company name is available on every plan with the feature.