Troubleshooting
Fix common problems with logins, notifications, and data sync, plus quick answers for the error messages you might hit along the way.
Fix a problem
Fix Silent Calls and App Permissions on iPhoneCallers can't hear you, or your iPhone doesn't ring? Check WorkZen's app permissions and fix the microphone in two taps. Here's how.3 min readMy client can't open the estimate or invoiceWhen a document link shows Not Found or won't act, the cause is usually a deleted document, a truncated link, or an expired estimate. Fixes for each.2 min readWhat does this error message mean?What the WorkZen error messages you are most likely to see mean, from plan limits and permissions to sessions and offline mode, and what to do next.5 min readWhy am I not receiving notifications?Notifications flow through three channels, in-app, push, and email, each with its own switch. Work through the checks from settings to browser permission.2 min readWhy can't I log in?Decode the invalid credentials message, account lockouts, verification code loops, and reset emails that never arrive, with the fix for each cause.3 min readWhy can't my team member see a job or page?Missing menus, visits, or clients usually trace back to a role, the View Team Schedule permission, or an unfinished invite. Find the cause and fix it.4 min readWhy did a payment fail or stay pending?Fix declined online card payments, a missing Pay with Card button, Tap to Pay errors, and bank payments stuck on Pending, with what you and your client see.5 min readWhy didn't my client get the invoice email?The invoice says Sent but your client has nothing. Check the recipient address, the spam folder, and whether the client viewed it, then resend in one click.3 min readWhy don't my changes show up on my other device?A change made on your phone or computer is missing on another device? Refresh the screen, check for unsynced offline changes, then confirm the account.4 min readWhy isn't QuickBooks syncing?Fix QuickBooks sync problems in WorkZen: an expired connection, tax mapping warnings, sales tax off in QuickBooks, failed invoices, and duplicate client names.6 min read
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