How to close your WorkZen account

Sometimes a business closes, merges, or moves on. Closing your WorkZen account is deliberately a slow, explicit process, because "I deleted six years of client history by accident" is not a support ticket anyone wants to write.

Before you close

Download your data while everything is still live.
You don't need to cancel subscriptions first. Closing turns off renewal for your plan, phone numbers and AI Receptionist on its own. There are no refunds for the unused part of the current billing period.
Downgrading beats deleting when the business is pausing rather than ending: the free Zen plan keeps your data alive at no cost.

The closure flow

Go to Settings > Close Account. The flow makes you slow down on purpose:

The warning: what deletion means, and that your data is kept secured for 30 days as a protection against accidental deletion.
Acknowledgements: you confirm each consequence individually, permanent deletion after 30 days, no refunds, and the grace-period terms.
Company name confirmation: type your company's name to make the intent unambiguous.
Final confirmation: a short countdown runs, then you re-verify your identity with your password (or an emailed 6-digit code if you signed in with Google) and click Schedule My Account for Deletion.

The 30-day grace period

After you initiate closure, for 30 days:

You can still download your data.
You can recover the account and carry on as if nothing happened. Renewal turns back on for every subscription that closing turned off, as long as its paid period hasn't ended yet. One that already ended stays cancelled; subscribe again from Billing.
Your data stays secured and inaccessible to others.

After 30 days, all company data, clients, jobs, estimates, invoices, and user accounts, is securely and permanently deleted, and any subscription still running is cancelled at that moment.

Note

Want immediate deletion instead of the grace period? Email goodbye@workzen.io and the request is processed right away.

Inactive free accounts

A free account that nobody signs in to after the day it was created is closed 60 days after sign-up. It never happens by surprise:

Around day 30, the account's admins get an email saying the account is inactive and the date it will close.
Around day 45, a second email: 15 days left.
On day 60, the account is closed and the 30-day grace period above starts, so you can still recover it.

Signing in once, on the web or in the mobile app, stops the countdown for good. Accounts on a paid plan are never closed for inactivity. The policy is in section 20.3 of the Terms of Service.

Frequently Asked Questions

No, and that's deliberate. Closure starts a 30-day grace period during which your data stays secured and you can still download it or recover the account. After 30 days, deletion is permanent and irreversible. Need it gone instantly? Email goodbye@workzen.io and it's processed immediately.

Everything, clients, jobs, estimates, invoices, and user accounts, your entire company data, securely and permanently, once the grace period ends.

No renewals. Closing turns off renewal for your plan, your phone numbers and AI Receptionist, so none of them bills again. If you recover the account during the grace period, renewal turns back on for any of them still inside their paid period.

No. Closing stops future renewals, but the current billing period is not refunded. The closure flow makes you acknowledge this explicitly before proceeding.

Recover the account from within the grace period and everything continues as before. That's what the 30 days are for.

Only a free account nobody has signed in to since the day it was created. It is closed 60 days after sign-up, after two emails from Sandy, about 30 and 15 days before the closure date. Signing in once keeps it open, and paid accounts are never closed for inactivity. See Terms of Service section 20.3.